Is the customer always right? Take a deep dive into the world of hospitality and customer service with co-founder of the Hospitality Leadership Academy, Alec Dalton. Listen to him speak to how COVID affected the hotel business, his time working with the Disney organization, and his tips on how to create great customer experiences by building relationships between the customer and the brand.
Explore the world of startups with this week’s Business Edge guest: Michael Otis! Co-hosts Chrissy and Nicole talk with Michael about startup accelerators such as Y Combinator, identifying how to make startups more successful, and the differences between working at startups vs. established companies.
This special edition episode of Business Edge contains some of the highlights from Alpha Kappa Psi Professional Business Fraternity’s Presidents Academy and Fraternity Advisors Conference. Some of these topics the speakers covered were self-awareness, foresight and persuasion, alignment and execution, and managing conflict.
Thinking about making a career transition? We’re learning all about that this week with Nicole Klemp! In this episode of Business Edge, Nicole and Chrissy discuss transitioning in and out of the for-profit and nonprofit world, as well as the lessons they’ve learned throughout these career transitions.
Nicole Klemp is a freelance writer and content marketing consultant with experience in B2B SaaS, technology consulting, nonprofit, and financial services industries. She helps her clients tell their stories with creative copy, compelling content, and sound strategy.
You’ve probably heard of the Great resignation, but what does it mean? Co-hosts Chrissy and Nicole talk with Alpha Kappa Psi CEO Steve Hartman about its impact on industries and consulting work, as well as questions surrounding changing career paths.
Steve Hartman is an experienced Chief Executive Officer with a demonstrated history of working in non-profit management. He is skilled in Strategic Planning, Philanthropy, Management, Business Development, and Marketing Strategy.