Is the customer always right? Take a deep dive into the world of hospitality and customer service with co-founder of the Hospitality Leadership Academy, Alec Dalton. Listen to him speak to how COVID affected the hotel business, his time working with the Disney organization, and his tips on how to create great customer experiences by building relationships between the customer and the brand.
Latest Posts
-
Alpha Kappa Psi Introduces New Organizational Structure April 9, 2024 -
-
-
Culture and Coaching with Debbie Barrett October 11, 2022